Stafford Nyaosi — Inside Sales Specialist, Nairobi Kenya
Open to Remote Opportunities

Stafford
Nyaosi.

Inside Sales Specialist Customer Success Professional Technology Student Remote-First

Motivated and self-directed professional with a disciplined approach to learning, execution, and continuous improvement. I combine experience in remote customer engagement, technical sales, and account management with ongoing studies in software development and cybersecurity. I enjoy understanding systems, solving complex problems, and building dependable processes that create exceptional customer experiences.

0 Accounts Managed
0% Consumption Growth
0%+ Quality of Sales Score
0+ Team Members Led
View My Work Contact Me Download Resume
nyaosistafford1@gmail.com +254 710 660 789 Nairobi, Kenya · UTC+3
About

Professional who thinks in systems.

I'm Stafford Nyaosi — a remote Inside Sales Specialist, customer success professional, and technology student based in Nairobi, Kenya. I currently work through Bloom as a remote contractor for College Hunks Hauling Junk and Moving (CHHJ), one of North America's fastest-growing moving and junk removal franchises, handling inbound sales, appointment booking, and customer issue resolution in a fully distributed environment.

Earlier in my career at M-GAS Kenya, I developed strong account management skills — growing a customer portfolio from 200 to 350 active accounts and increasing average LPG consumption from 2.5 kg to 4.0 kg per client (60% growth) through consultative sales and proactive engagement. These fundamentals — understanding what customers need, following through consistently, and using data to drive decisions — remain central to how I work today.

Before entering the professional world fully, I spent two years as a Full-Time Missionary for the Church of Jesus Christ of Latter-day Saints in Tanzania — learning Swahili from the ground up, building genuine relationships across cultural divides, and developing the kind of personal discipline and communication skills that no classroom can teach.

I'm currently studying Software Development through BYU Pathway Worldwide, with active interests in cybersecurity, backend development, and AI. My long-term goal is to grow into a Technical Account Manager → Solutions Engineer role — combining customer-facing expertise with deep technical product knowledge.

Core Strengths

Systems Thinking Customer Obsession Clear Communication Ownership Mentality Discipline Analytical Thinking Leadership Learning Agility Reliability Process Improvement Accountability Adaptability Documentation-First Remote Collaboration Cross-Cultural Communication Proactive Problem Solving
Infrastructure

Built for remote-first work.

US SaaS and fintech teams need distributed teammates who are operationally reliable — not just professionally capable. Here's my remote infrastructure.

I operate from a professionally configured home office in Nairobi, Kenya, designed specifically for zero-downtime remote work. My setup includes a dual-monitor workstation for efficient multitasking, dedicated power backup to eliminate outages as a productivity variable, and multi-channel internet redundancy to guarantee consistent availability.

Beyond infrastructure, I bring a documentation-first communication style, strong written async communication habits, and proven ability to self-manage deliverables, timelines, and customer relationships without on-site supervision. I hold myself to the same standards as a co-located team — measured by outcomes, not presence.

I'm available across flexible hours and comfortable working with US Eastern, Pacific, and Central time zones for scheduled meetings and async collaboration.

Remote Workstation Status All systems operational
Dual-Monitor Workstation
Operational
Backup Power Supply
Operational
Redundant Internet (Primary)
Operational
Redundant Internet (Failover)
Operational
CRM & Productivity Tools
Operational
Async Communication
Active
Availability (UTC+3 / Flexible)
Active
Skills

What I bring to every role.

Customer Relationship Management
Customer Success
Account Management
Consultative Selling
Customer Retention
Onboarding
Pipeline Management
Sales Strategy
Process Optimization
Communication
Documentation
Time Management
Analytical Thinking
Problem Solving
Python Fundamentals
HTML & CSS
JavaScript Fundamentals
Software Dev Fundamentals
Web Development
Cybersecurity Fundamentals
Technical Troubleshooting
CRM Systems
Smart Metering Dashboards
Data Interpretation
Google Workspace
Microsoft Office 365
Remote Infrastructure
Financial Markets (Forex)
Team Leadership (32+)
Cross-Border Operations
Budget Management
Performance Coaching
Logistics Planning
Accountability Systems
Community Outreach
Cross-Cultural Communication
Self-Management
Remote Collaboration
Async Communication
Public Speaking
Experience

Where I've delivered.

Inside Sales Specialist
Bloom · College Hunks Hauling Junk & Moving (CHHJ) Remote March 2026 – Present Current Role
  • Inbound Sales: Handle high-volume inbound customer calls for College Hunks Hauling Junk and Moving — one of North America's fastest-growing moving and junk removal franchises — qualifying prospects, providing accurate service quotes, and converting inquiries into confirmed bookings.
  • Outbound Support: Support targeted outbound sales initiatives during peak demand periods, proactively reaching out to warm leads and previously interested customers to drive additional booking volume.
  • Customer Issue Resolution: Serve as a first point of contact for customer complaints and service concerns — resolving issues directly where possible and routing complex cases to customer service teams with full context and documentation.
  • Remote Infrastructure: Operate from a professional home workstation with dual monitors, dedicated power backup, and redundant internet — maintaining 100% operational uptime for a US-based client across time zones.
  • Bloom Placement: Secured position through Bloom's competitive remote workforce vetting process, consistently demonstrating professionalism, reliability, and strong communication as a distributed team member.
Inbound Sales Appointment Booking Customer Support Outbound Sales Remote-First US Client
Full-Time Missionary
The Church of Jesus Christ of Latter-day Saints — Tanzania Dar es Salaam Mission October 2023 – October 2025
  • A Call Answered with Honor: Left behind the familiar to serve full-time in Tanzania — a country, culture, and language entirely new to me. Served with full dedication for two years and returned with honour, deeper character, and a broader understanding of the world and the people in it.
  • Language & Cultural Immersion: Learned Swahili from the ground up while living among Tanzanian communities. Progressed to teaching, counselling, and forming lasting relationships entirely in Swahili — a language I now carry with professional fluency and genuine personal connection.
  • Teaching with Clarity and Heart: Taught gospel principles daily to individuals and families from vastly different cultural, economic, and personal backgrounds. Developed the ability to listen deeply, communicate clearly, and speak to what truly matters to each person — skills that now shape every conversation I have with customers and colleagues.
  • Adaptability Across Cultures: Stepped into completely unfamiliar environments and built trust through humility, patience, and a sincere desire to understand and serve. Learned that genuine connection requires showing up for people exactly where they are, not where it is convenient.
  • Personal Discipline & Spiritual Growth: Grounded each day in scripture study, prayer, and structured personal accountability. Grew in ways that no classroom can teach — through consistency, sacrifice, and a commitment to living with integrity even when it is difficult.
  • Community Service: Organised and participated in practical community service initiatives, contributing to the wellbeing of people beyond any institutional expectation. Serving people genuinely has always been, and remains, a core part of who I am.
Swahili Fluency Cultural Immersion Teaching & Communication Community Service Personal Discipline Adaptability Returned with Honor
Direct Sales Representative
M-KOPA Kenya 2023
  • Top 20 Recognition: Appointed to the exclusive "Super Squad" after ranking in the Top 20 Sales Specialists across the competitive Eastern Region cohort.
  • Transaction Velocity: Averaged 7 mobile phone financing acquisitions per week through disciplined outbound pipeline management.
  • Quality Excellence: Maintained a Quality of Sales (QOS) rating above 95%, balancing volume acquisition with portfolio health and low default rates.
  • Guided customers through smartphone and financial product onboarding, building long-term relationships centred on trust and service quality.
Top 20 / Eastern Region Super Squad QOS 95%+ 7 Deals/Week
Inside Sales & Technical Representative
M-GAS Kenya March 2022 – March 2023
  • Account Growth: Grew the active customer portfolio from approximately 200 to 350 accounts — a 75% increase in portfolio size — through proactive prospecting, referrals, and consistent customer engagement.
  • Consumption Growth: Increased average LPG consumption from 2.5 kg to 4.0 kg per customer — a 60% improvement — by understanding individual usage behaviour and providing tailored consultative guidance.
  • Data-Driven Engagement: Monitored customer usage through smart metering systems to proactively identify low-activity accounts and re-engage them before churn.
  • Technical Operations: Installed and maintained LPG gas systems for residential and commercial customers, combining hands-on technical expertise with strong customer relationship skills.
  • Customer Education: Translated complex technical concepts into clear, accessible language through product demonstrations and safety briefings — building lasting customer trust and confidence.
200 → 350 Accounts 60% Consumption Growth Account Management Technical Sales Smart Metering Customer Education
Education

Building the technical foundation.

🎓
Software Development
BYU Pathway Worldwide
Currently Enrolled
Programming Fundamentals · Web Development · Software Engineering Principles · Problem Solving
Active interests: Cybersecurity · Backend Development · Frontend Development · AI · Cloud Technologies
In Progress
🏫
Kenya Certificate of Secondary Education
Kasikeu Boys High School
2016 – 2019
Mathematics · Sciences · English · Foundation in analytical and structured problem solving.
Completed
Learning

Always growing.

I treat learning as a professional responsibility. Here's what I'm actively studying and developing right now.

✓
Software Development Fundamentals
✓
Python Programming
✓
HTML & CSS
✓
JavaScript
✓
Cybersecurity Fundamentals
✓
Customer Success Best Practices
✓
Technical Problem Solving
✓
Productivity Systems
✓
Leadership Development
✓
Communication Skills
✓
Analytical Thinking
✓
Financial Markets (Forex)
Languages
English
Full Professional Proficiency
Swahili
Professional Fluency
Timeline

The journey so far.

2016 – 2019
Kasikeu Boys High School
Kenya Certificate of Secondary Education
Foundation
March 2022 – March 2023
Inside Sales & Technical Representative
M-GAS Kenya · 200→350 Accounts · 60% LPG Growth
Field Operations · Technical Sales
2023
Direct Sales Representative
M-KOPA Kenya · Top 20 Specialist · Super Squad
Top Performer · QOS 95%+
October 2023 – October 2025
Full-Time Missionary
The Church of Jesus Christ of Latter-day Saints · Tanzania Dar es Salaam Mission
Discipleship · Swahili Fluency · Cross-Cultural · Returned with Honor
Jan 2026 - Ongoing
Software Development Studies
BYU Pathway Worldwide · Python · Web Dev · Cybersecurity · AI
In Progress · Technical Foundation
March 2026 – Present
Inside Sales Specialist — Remote · Phase 1
Bloom · College Hunks Hauling Junk & Moving · US Client · US Timezone
Remote-First · Client Discovery · US Operations
Phase 2 — Next Role
Customer Success Manager
Remote SaaS · Post-Sales Lifecycle · QBRs · Churn Prevention · Account Expansion
Target Role
Phase 3 — Mid-Term
SaaS Customer Success Manager
SaaS Platform Adoption · Product Feedback Loop · Usage Analytics · Voice of Customer
Building Toward
Phase 4 — The Destination
Customer Success Engineer ★
API Integrations · Technical Onboarding · Python / SQL / JavaScript · Developer Support
The Goal
Philosophy
I believe consistent execution, disciplined learning, and clear communication create long-term professional growth. I enjoy understanding how systems work, improving processes, and helping customers succeed through reliable service, thoughtful problem solving, and continuous learning.

— Stafford Nyaosi · Nairobi, Kenya

Contact

Let's talk about what comes next.

I'm actively seeking remote roles in Customer Success, Technical Account Management, Customer Support Engineering, and SaaS Sales. I'm also open to internships and junior technical roles as I develop my engineering skills. If you're building a team that values discipline, ownership, and customer obsession — let's connect.

Email
nyaosistafford1@gmail.com
Phone / WhatsApp
+254 710 660 789
Location
Nairobi, Kenya · Open to Remote
Timezone & Availability
EAT UTC+3 · Flexible for US Hours